Woodland Builders

Remodeling Salesperson - Interior Design Focus (Design/Build)

General Role

Responsible for selling Design/Build remodeling projects (kitchens, baths, whole-home updates) that meet client needs and generate profit for the company. Priority is always providing the best possible client service, with a strong emphasis on interior design guidance during the sales process.

Reports To: Sales Manager

Key Accountabilities

• Reach sales targets - Initial target set at the 1-year anniversary, then annually. (45%)
• Customer satisfaction - Consistently achieve positive feedback on client surveys. (35%)
• Lead generation - Contribute new leads via networking and client referrals, tracked by lead source. (20%)

Specific Duties

Sales Duties - Up to Closing of Sale

• Contact assigned leads within one business day and prequalify (scope, budget, schedule, design readiness).
• Conduct discovery calls and in-home consultations to understand lifestyle, aesthetic, and functional needs.
• Explain Woodland's Design/Build Remodel Process and unique value proposition.
• Verify scope and discuss realistic project budgets anchored to current market pricing.
• Obtain client authorization to proceed to the Design & Project Development (PD) Agreement.
• Develop and deliver PD Agreements with support from internal staff.
• Present PD Agreements, collect payments, and notify the Designer.
• If a prospect declines, close the lead in CRM with complete notes.

Design Phase

• Collaborate with the Designer and client throughout concept, layout, and finishes.
• Translate style preferences into curated selections (cabinetry, surfaces, fixtures, lighting, paint).
• Partner with the Estimator to prepare Remodeling Agreements.
• Present final Remodeling Agreement, secure signature, and collect payment.

Sales Duties - After Project Is Sold

• Product Selections: Ensure smooth handoff to the selections coordinator (if applicable) or manage the handoff yourself per process.
• Turnover Meeting: Schedule/lead the project transition to Operations.
• Pre-Construction Meeting: Schedule/lead onsite with client and Project Manager.
• Project Monitoring: Maintain periodic contact during construction; assist with issues as needed.
• Project Presentation: Lead the final walkthrough and presentation upon completion.
• Project Debrief: Participate in the post-project review meeting.

Customer Service

• Call clients 30-40 days after final payment to confirm satisfaction and address any warranty concerns.
• Request referrals and testimonials from satisfied clients.

Networking

• Participate in at least one approved community or business organization to build relationships and generate leads.

Product Knowledge

• Stay current on products, pricing, new introductions, and trends by reading trade publications and attending shows/markets.

Sales Meetings

• Attend weekly sales meetings (mandatory except for vacation or illness).

Dress Code

• Maintain a professional appearance at all times appropriate for client meetings and jobsite visits.

Qualifications

• 2-5+ years in residential remodeling sales and/or interior design (kitchen & bath strongly preferred).
• Proven success guiding clients through selections and design decisions that align with budget.
• Working knowledge of remodeling scopes, timelines, and permitting; ability to set realistic expectations.
• Comfortable using CRM software; strong documentation and follow-up habits.
• Excellent communication, presentation, and client-service skills.
• Valid driver's license; reliable transportation for local travel to client homes and showrooms.
• Nice to have: Experience with design tools (e.g., 2020/Chief Architect/CAD), NKBA coursework, or trade-show participation.

Hours

• Full-time; minimum 40 hours/week, including sales calls, client prospecting, showroom visits, and project monitoring.
• Flexibility for evening and occasional weekend appointments.

Compensation & Benefits

• Pay: Base + Commission (OTE range: $70k-$115k annually, commensurate with experience and performance).
• Benefits: Health, dental, vision, paid time off, mileage reimbursement, and professional development support. (Actual benefits may vary by role and tenure.)